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Every deposit and withdrawal on tk1k runs through the local payment rails you already use — bKash, Upay, and direct Bank Transfer — so your account balance connects directly to your mobile wallet history. Open the cashier from any device and follow the steps shown in your account area to move funds in either direction.
Adding funds to your account starts at the cashier page, which you reach from the main menu once you are signed in. From there, choose the wallet or bank option that matches how you hold money — bKash, Upay, or Bank Transfer are the routes we have configured for Bangladesh accounts. Enter the amount that fits within the range shown on screen, then follow the confirmation steps your chosen wallet displays. Once the transfer clears on the payment provider's side, the balance appears in your account.
Log into your account, then select the cashier or deposit section from the account menu.
Pick bKash, Upay, or Bank Transfer — whichever wallet or bank account you are funding from.
Type the amount within the limits shown on screen, then complete the steps your payment app requires.
Once the payment provider confirms the transfer, your account balance updates. Match it against your wallet record.
When you want to move money out of your account, go to the withdrawal section in the cashier. The same payment rails that handle deposits — bKash, Upay, and Bank Transfer — are available for payouts, so the money lands in the wallet or bank account you registered. Select your payout method, enter the amount you want to withdraw, and follow any identity or verification steps the account page shows at that point. We do not attach an artificial delay to withdrawals, but the payment provider's own processing window applies.
Navigate to the cashier and select the withdrawal tab inside your signed-in account.
Choose the payout method that matches the wallet or bank account you want funds sent to.
Type the withdrawal amount within the range the page displays and submit the request.
Follow the identity or account confirmation fields your profile page presents before the request is processed.
Your account area may show verification fields that need to be completed before a withdrawal is approved or a higher deposit limit is unlocked. These fields vary depending on your account status and the activity on your account. We do not publish a fixed list of required documents here because the fields displayed in your account are the definitive source — follow only what appears there, not a generic checklist.
Any outstanding verification fields are listed in your profile. Address those first before attempting a withdrawal.
The account area is the definitive guide to what we need. Do not rely on a generic document list from another source.
The bKash or Upay number registered on your account should match the wallet you use for deposits and withdrawals.
Our support team can clarify exactly what a verification field requires. Have your account reference ready when you reach out.
We have configured three payment routes for Bangladesh accounts. Each one connects directly to the wallet or bank account you already use day to day, so there is no need to set up a separate payment service. The cashier page shows the live status of each method when you are signed in — if a route is temporarily unavailable, the others remain accessible. Choose the method that fits your account flow: bKash for mobile wallet transfers, Upay for an alternative wallet route, or Bank Transfer for direct account-to-account movement. All three routes appear in the cashier under the deposit and withdrawal tabs.
Send or receive funds directly through your bKash mobile wallet. The number linked to your account handles both deposits and withdrawals.
Upay works as a second mobile wallet route. Select it in the cashier if it is your preferred day-to-day transfer method.
Move funds directly between your bank account and your tk1k balance. Useful when you prefer account-to-account records over wallet transfers.
Every deposit and withdrawal generates a reference number on both sides — one in your wallet app and one in your account transaction history. Comparing these two records is the fastest way to confirm a transfer completed correctly, and it is the evidence our support team will ask for if there is ever a discrepancy. Open your account history from the signed-in menu and cross-reference the amount, date, and reference against what your bKash, Upay, or Bank Transfer record shows.
Your wallet app and your account history each produce a reference. Note both at the time of the transaction — they are the primary match points.
Pending means the transfer is initiated. Processing means it is moving through the payment provider. Completed means both sides confirm receipt.
Find the full history of your deposits and withdrawals under the transaction section of your signed-in account. Each entry shows amount, date, method, and status.
A screenshot of your wallet confirmation plus the transaction reference from your account history is enough for support to investigate any unmatched transfer.
Moving real money through your account means the details connecting your wallet to your profile need to stay accurate and protected. We have set up a series of account-side checks to make sure that the bKash, Upay, or Bank Transfer details on file match the person operating the account. Beyond the platform side, a few habits on your end make a significant difference to how secure your transaction flow stays over time. Always access your account through the tk1k domain rather than links in unsolicited messages, and treat your login credentials the same way you treat your mobile banking PIN — private and not shared.
Only access your account via tk1k. If a link looks different from that domain, do not enter your credentials. Phishing attempts often mimic brand pages closely, so the URL is the first thing to check.
The bKash or Upay number on your account must belong to you. Transfers to or from a wallet registered to a different person may be held for review under our account-matching policy.
Complete any verification fields shown in your account profile. These checks ensure your payout route connects to the correct person and reduce the chance of a withdrawal being queried.
If you notice an unexpected transaction or cannot access your account, contact our support team directly via the help link inside your account. Have your transaction reference and wallet number ready.
These are the questions we hear most from people managing deposits and withdrawals on their accounts. Each answer reflects how the cashier and account area actually work — check your own account for the exact fields and limits shown there.
bKash, Upay, and Bank Transfer are the three routes available for Bangladesh accounts. Open the cashier when signed in and all active options appear there. Choose the one that matches the wallet or bank account you normally use for transfers.
The minimum deposit amount is shown on the cashier page at the time you make a deposit. We do not publish a fixed figure here because it may vary by payment method. Check the amount field in the cashier for the current limit on your chosen route.
Your account transaction history shows the status of every deposit — pending, processing, or completed. Match the reference number in your wallet app against the one in your account history. If both show the transfer but your balance has not updated, contact support with the reference.
We do not attach a fixed processing window because the timing depends on the payment provider's side. Your account history shows the withdrawal status. Once it reaches completed status, check your bKash app for the incoming transfer and note the reference.
First check whether both your wallet record and your account history show the same status. If the account history shows completed but the wallet has not received the funds, contact support via the help link in your account and provide the transaction reference from both records.
Your account profile will show any outstanding verification fields that apply to your account. Work through those before requesting a withdrawal. The fields displayed in your profile are the definitive list — not a generic document checklist from any external source.