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These Terms & Conditions set out the rules that apply when you open and use a tk1k account — covering how your account works, how transactions are recorded, and what we expect from each other. Access to tk1k and its services depends on your local law and the eligible regions we support.
By creating and using a tk1k account, you agree to these Terms & Conditions in full. They apply to every action taken through your account — from your first deposit via bKash or Upay to any withdrawal you request through Bank Transfer. We may update these terms from time to time; when we do, the revised version becomes effective as soon as it is published on this page. Continued use of your account after a change is published means you accept the updated terms. These terms do not override applicable local law. Where your local law in Bangladesh restricts or conditions access to online account services, those legal requirements take precedence. We do not make representations about the legal status of account-based gaming services in any jurisdiction — it is your responsibility to check whether access is permitted where you are located. We reserve the right to suspend or close an account that breaches these terms, including accounts where we identify misuse of a linked bKash wallet, a Bank Transfer record that does not match account details, or any pattern that conflicts with our account integrity rules. If your account is suspended, we will provide a contact route to raise a query.
These Terms & Conditions apply specifically to your tk1k account and the actions you take within it. They do not extend to third-party services, external wallet providers, or any content hosted outside our platform. Understanding what is and is not covered helps you know where to direct questions and how your account activity is governed.
These terms cover how you open, maintain and close your tk1k account. Rules around login credentials, account verification steps and session behaviour all fall within this scope. Actions taken through your signed-in account are governed here.
Deposits and withdrawals processed through your account — including those made via bKash, Upay or Bank Transfer — are subject to these terms. The transaction records visible in your account history are the reference point for any query you raise with us.
Game content, lobby pages and promotional notices published on tk1k fall within the scope of these terms. The terms set out how that content may be accessed and what conduct is expected when you interact with it through your account.
External services — including bKash's own wallet platform, your mobile network provider or your bank — operate under their own separate terms. We are not responsible for the policies of those providers, and these terms do not govern how they handle your data or funds outside our platform.
These Terms & Conditions give you several concrete ways to manage your account relationship with us. You are entitled to review the transaction records shown in your signed-in account at any time — this includes deposit entries linked to bKash or Upay and withdrawal entries processed via Bank Transfer. If a record appears incorrect, you have the right to raise a correction request through our published support route. We will review the account-side data and respond through the same channel you used to contact us. You may also request a summary of what information we hold, and you can ask us to update details that are out of date. If you decide to close your account, you can submit that request via support; we will confirm closure and advise on any outstanding transaction records that need to be resolved first. None of these steps require you to justify your decision — they are standard actions available under these terms.
Open your signed-in account and navigate to the transaction history section. All deposit and withdrawal entries — including bKash and Bank Transfer records — are listed there with timestamps and status.
If your name, contact details or linked wallet information is incorrect, contact support with the correct details. We will verify against the account record and update where the correction is supported by the data we hold.
Any question about how these terms apply to your specific account situation can be directed to our support team. Reference your account and the relevant transaction or action so we can give you a direct answer rather than a general one.
Submit a closure request through the support channel. We will confirm when the account is closed and flag any pending transaction items that need to be cleared before closure is finalised.
If you have a question about these Terms & Conditions or need to act on a right described here, use the contact routes published on the tk1k site. We respond through the same channel you contact us on, so keep that line open when you submit a query.
The live chat option is accessible from within your signed-in account. Use it to raise an urgent terms-related question or to flag an account action you need us to review. Keep your account reference ready when you start the chat.
For written queries — including correction requests, account closure submissions or detailed policy questions — use the email address published in our support section. Include your account details and a clear description of what you are asking about.
Our help section on the site covers common terms-related questions with published answers. Check there first for straightforward queries about account rules, transaction records and what these terms cover before submitting a direct support request.
We handle your account data in line with these terms and the privacy policy published on this site. Understanding how we approach each of these areas helps you make an informed decision about your account.
We retain account and transaction records for the period required to support your account relationship and any dispute resolution. Transaction entries linked to bKash, Upay or Bank Transfer are retained as part of this record. You may request a summary of what we hold via the support route.
We use cookies to maintain your signed-in session and to understand how you navigate the account area. Cookie preferences can be managed through your browser settings. These terms reference the cookie policy published separately on the tk1k site.
You are responsible for keeping your account credentials secure. Do not share your login details or allow another person to access your account. If you suspect unauthorised access, contact support immediately through the live chat or email route so we can act on the account.
If you believe a term has been applied incorrectly to your account, raise it in writing through email support. Reference the specific term and the account action in question. We will review and respond with the reasoning behind our decision.
These are the questions we most often receive about how the Terms & Conditions work in practice. If your question is not covered here, use the support routes listed on this page.
Yes. Every transaction processed through your tk1k account — including deposits made via bKash — is subject to these terms. The transaction record in your account history is the reference point if you need to raise a query about a specific deposit.
Contact us in writing through email support. Describe the specific term and the account action you believe was handled incorrectly. We will review the account record and respond with a clear explanation. Disputes are handled on a case-by-case basis using the data held in your account.
Access to tk1k depends on your local law and the eligible regions we support. It is your responsibility to confirm that access is permitted where you are located. If you are uncertain, check local regulations before using the account.
When we update these terms, the revised version is published on this page and takes effect immediately. Continuing to use your account after the update is published means you accept the changes. We recommend checking this page periodically if you have an active account.
Submit your request through our email support route. Include your account reference and confirm the specific information you are asking about. We will review and respond through the same email channel, referencing what we hold against your account record.
We may suspend or close an account that breaches these terms. This includes misuse of a linked wallet such as bKash or Upay, Bank Transfer records that do not match account details, or activity that conflicts with our account integrity rules. We will provide a contact route if your account is suspended.